Please note we will not accept any returns unless authorised by email and you MUST have a valid returns number, we do not accept any returned items without an RA (Returns Authorisation number), this will be given when you contact AudioBeach Studios. Returns, when authorised, are at the cost of the individual and maybe subject to surcharge.
Please ensure you are ordering the correct items, as AudioBeach Studios can not be responsible for incorrect items being ordered on special orders such as deposits being placed for drumheads or other ordered products. Whenever the wrong goods are ordered, AudioBeach Studios will not be held responsible for incorrect ordering, please take care when placing an order, we are only a telephone call away for advice. Please note that deposits taken for special orders will only issue a credit and no refunds can be given.
In the case of warranted goods a valid Invoice must be produced at all times. We cannot accept any goods for repair or replacement without a valid Drum Shop invoice which you receive when ordering your goods. The repair or replacement of goods will be at the discretion of The Drum Shop we are here to help please feel free to call.
Problem with your order? [email protected]